Terms of Service

1. The service

Cheerleaders is a team management platform for cheer programs (rosters, tryouts, practice planning, competition season tools) plus a marketplace where programs buy and sell uniforms and equipment with each other. "We" and "us" means Cheerleaders; "you" means the person or organization holding the account.

2. Accounts and roles

You must be at least 18 to create an account. The account owner (usually a coach, director or gym owner) controls the program: who is invited, what role they get and what each role can see. You are responsible for keeping your login credentials safe and for what happens under your account. Invite only people connected to your program, and remove access when someone leaves.

3. Subscriptions and billing

• Plans are billed in USD, monthly or yearly, at the prices shown on the pricing page when you subscribe.
• You can cancel anytime from your account. Cancellation takes effect at the end of the period you already paid for.
• We do not refund partial months or partial years. If you cancel, you keep access until the paid period ends.
• If a payment fails we retry and email you. If it keeps failing, the account moves to read-only until billing is fixed.
• Price changes never apply mid-period; we email account owners at least 30 days before a price change takes effect.

4. Marketplace rules

• Listings must be accurate: real photos of the actual items, honest condition notes and correct sizes.
• Only cheer-related items may be listed. Prohibited: counterfeit goods, recalled equipment, anything unrelated to cheer and anything illegal.
• Transactions are between programs. Cheerleaders is not a party to the sale, but buyer payments are held by the platform and released to the seller only after the buyer confirms delivery matches the listing.
• If a delivery does not match its listing, the buyer can open a dispute within 7 days of delivery and we will resolve it, including refunding the held payment where the listing was inaccurate.
• Repeated inaccurate listings or dispute abuse leads to removal from the marketplace.

5. Acceptable use

Do not misuse the service. That includes: entering data about athletes you have no legitimate connection to, harassing or abusive content, attempting to access other programs' data, scraping, reselling access, sending spam through the platform or interfering with its operation. We may suspend accounts that break these rules; for serious violations we may terminate without notice.

6. Your content and data

Your program owns its data: rosters, scores, plans, listings and everything else you enter. You grant us the limited license needed to store, process and display that data to run the service, and nothing more. You can export your data at any time. We do not sell it and we do not use athlete data for advertising, as described in the privacy policy.

7. Availability

We work to keep the service available around the clock and schedule maintenance outside peak coaching hours where possible. The service is provided "as is"; we do not promise uninterrupted availability on standard plans. Enterprise plans include a written uptime SLA.

8. Limitation of liability

To the fullest extent the law allows, our total liability for any claim arising from the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect damages such as lost profits or lost data beyond our backup obligations, or for the conduct of other programs, including marketplace sellers and buyers, except for the payment protection described in section 4.

9. Termination

You can stop using the service and cancel at any time. We can suspend or terminate accounts that violate these terms, fail to pay or expose the platform or its users to risk. After termination your data is handled as described in the privacy policy: available for export for 90 days, then deleted.

10. Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, and both sides consent to that venue.

11. Changes to these terms

If we change these terms, we will post the new version here and update the effective date. For meaningful changes we will email account owners at least 30 days before the change applies. Continuing to use the service after that date means you accept the new terms.

12. Contact

Questions about these terms? Email [email protected] or use the contact form.